Booking Conditions

Please read carefully. These conditions are governed by the law in force in New South Wales, Australia.

1. Booking, Confirmation and Payment
(a) In order to make a booking, please select a tour or cruise and complete the online booking form.
(b) In order to secure a booking, please complete and sign our booking form correctly and return it to us together with a non-refundable deposit or total amount as requested by your Grand Touring travel manager.
(c) Payment can be by cash, cheque, credit card or bank transfer.
(d) We will then send an email or printed confirmation of the booking with all prices and taxes so as to establish a binding contract between us which will be governed by the laws of New South Wales and subject to the exclusive jurisdiction of the courts of New South Wales.
(e) A surcharge of 1% will be added for all credit cards including American Express card payments.
(f) The balance of the holiday must be paid no later than 90 days prior to departure and if not received on time we will reserve the right to treat the booking as cancelled by you and to levy cancellation charges as set out below.

2. Prices and increases
(a) In this time of escalating prices and economic instability, it is impossible to foreshadow accurately fluctuations in exchange rates or increases to the cost elements of the tour, such as increases in airfares, taxes, fuel, airport charges, hotelier rates and other service provider’s tariffs. In the event of such fluctuations or increases affecting the prices which we pay for airfares, ground transportation, hotel accommodation, cruises, and services generally, we reserve the right to adjust our prices as may be necessary at any time up to and including the day of departure of your tour, even though the final payment may have been made. Acceptance of this arrangement is a condition of booking.
(b) No representation is made by us to imply that the same, or similar, products may, or may not, be obtained at a lower price.

3. Service Fees
All bookings are subject to the following service fees:

Travel consulting:
custom made holidays from $75
long vacations over 4 weeks from $3 per day
consular assistance from $55
amendments from $55
cancellations from 10%

These fees are per person, per booking unless otherwise stated, and include GST. These service fees are in addition to any charges levied by airlines, other travel suppliers, banks and governments, and are subject to change without notice.

4. Alterations by you
If after we have confirmed a booking, you request a change in the dates or content of your itinerary we will do our best to meet your revised requirements and reserve the right to charge an amendment fee from $55 per change, per person. This is in addition to any charges for alteration levied by any travel suppliers and subject to their terms and conditions. Please note that the terms and conditions for changes to bookings and purchases will vary for each product and service. Please therefore refer to the terms and conditions for a specific product or service as not all allow changes.

5. Cancellation by you
(a) Cancellation instructions by you must be in writing to us and will be effective on the day we receive them. Registered post is recommended but we will accept faxes if signed by the signatory to the booking form. Email cancellation instructions must be confirmed by signature.
(b) Depending on when notification of cancellation is received, cancellation charges start from 10% of the total price.
(c) This is in addition to any charges for alteration levied by any travel suppliers and subject to their booking terms and conditions. Please note that the terms and conditions for any cancellations to bookings and purchases will vary for each product and service. Please therefore refer to the terms and conditions for a specific product or service as not all allow refunds.
(d) We cannot give any allowance or refund for transport, meals, accommodation, or other pre-paid services, not taken when these are included in the holiday price nor once the holiday has started can we give any refunds for canceling part of the holiday.

6. Alterations or Cancellations by suppliers
(a) Once your booking has been confirmed we will make every effort to provide you with the booked travel arrangements but reserve the right to alter or cancel the whole or part of the arrangements if we cannot avoid doing so.
(b) If we are forced to change your booking or part of it for reasons beyond our control, for instance an airline changes its timetable or if a hotelier overbooks his hotel accommodation, we reserve the right to vary your itinerary and will give you notice thereof, including any consequent changes in price. Other reasons for doing so would include but is not limited to such matters as extreme adverse local weather conditions, natural disaster, civil strikes or war, terrorist activity, fire, drought conditions or similar.
(c) In the event that any one change or series of changes to your itinerary demonstrates that your tour has thereby become materially different from that contemplated prior to the change or changes being effected and in respect of which we have already accepted your deposit or balance payment, you have the right to ask for a rearrangement or to withdraw from the tour and for all monies already paid, we will do our best to recover a refund in full less any fees and charges levied by us and your travel suppliers.

7. Our Responsibilities
(a) We accept liability to you in accordance with The Australian Consumer Law (ACL), which is the national law for fair trading and consumer protection.
(b) Notwithstanding paragraph (a) above our liability and/or the amount of compensation payable by is limited in accordance with the relevant international conventions including the Warsaw, Geneva, Berne, Paris and Athens conventions. In addition our maximum liability to pay you compensation for damages is limited to a full refund of the holiday price.
(c) Please note that we are not a carrier or hotelier, nor do we own or operate any transportation, hotel or restaurant, or any other supplier of services. All documents, tickets, coupons, vouchers, and receipts issued by us, are subject to the terms and conditions specified by the suppliers, and all services are subject to the laws of the country where the services are provided.
(d) Please note that we cannot accept any responsibilities or be liable for damages incurred by the client owing to the reasons listed hereunder and those similar thereto;
(i) Natural disaster and weather conditions (ii) War, uprisings, disturbances, and alteration or cancellation of the tour itinerary due to such causes. (ii) Accidents or fire related to transportation, accommodation facilities, etc., and alteration or cancellation of the tour itinerary due to such causes. (iii) Orders of either Australian or foreign government officials, immigration regulations, isolation as the result of infectious disease, alteration or cancellation of the tour itinerary due to such causes. (iv) Accidents occurring during participant’s free activities. (v) Food poisoning. (vi) Theft. (vii) Delays, stoppages, alteration of schedule and route in relation to transportation facilities, and alterations of the tour itinerary and shortening of staying times at destinations due to such causes. (viii) Any causes which are beyond the control of Grand Touring International Pty. Ltd. Its businesses and/or its representatives in charge of travel arrangements.
(e) If you are unhappy with any of your holiday while you are away you must address your complaint at the earliest opportunity to the supplier of the services and to us. If the problem is not resolved by the end of your holiday then you must supply us with full written details within 30 days thereof. Failure by you to complain at such earliest opportunities may prejudice your legal rights.
(f) We are not responsible for any incorrect information in brochures, advertising, the internet and the like, supplied by ourselves that are produced by other suppliers, operators, and service providers.
(g) We are not responsible for any loss, death or injury that is attributable to your acts or omissions, or the acts or omissions of third parties not involved in providing the services which make up your holiday. Nor are we liable for unusual or unforeseen circumstances whose consequences could not have been avoided by exercising all due care. You are responsible for the conduct of any children traveling with you and for their compliance with the condition set out in section 7 of these conditions , and in particular those in section 7 (b)

8. Your Responsibilities
(a) It is your responsibility to check all documents for accuracy, including names, and to advise us of any special requirements.
(b) It is your responsibility that passports (with at least six months validity beyond the date of your return) visas, inoculation certificates and other necessary travel documents are in order and we reserve the right to charge you any costs incurred by us due to your failure in any of these respects. It is also your responsibility to check-in for your flights by the correct time and to be in the right place at the right time for ground travel arrangements. We do not accept liabilities if you fail to do so and no credits or refunds will be given for lost or mislaid air tickets or other travel documents.
(c) It is a condition of your contract with us that you act with reasonable care and alertness whilst on holiday and that you comply with all health and safety requirements of transport and accommodation providers, tour guides and the like.
(d) As between you and suppliers of accommodation, transport and other services which form part of your travel arrangements, their conditions of business will apply which may mean that you will be required by such suppliers to sign booking forms and liability waivers or other documentation for some potentially more hazardous activities such as balloon, canoe, walking and riding safaris and white water rafting.

9. Privacy
(a) Grand Touring is committed to the protection of your personal information. Grand Touring’s Privacy Policy is based on the National Privacy Principles in the Privacy Act 1988 (Cth) (as amended by the Privacy Amendment (Private Sector) Act 2000 (Cth) ) and on company policies to protect personal information.
(b) By signing the credit card form you acknowledge that, you are providing Grand Touring your credit card details for the primary purpose of completing travel arrangements. You acknowledge that this may involve disclosure of your credit card details by Grand Touring to its wholesalers and suppliers, including the particular airline that you have booked with, whether that be a domestic or an international supplier either in Australia or overseas, and hereby provide consent to such disclosure in accordance with the Privacy Act 1988 (Cth).
(c) We and our third party providers of travel and travel related products and services may disclose your personal information to others where directly connected with facilitating your travel arrangements and bookings and the provision of travel services and products. Please note we are not responsible for the privacy practices of other travel suppliers.
(d) At all times we retain the right to monitor, retain and disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.
(e) Grand Touring will endeavor to take all reasonable precautions to maintain the security of the information in our systems. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Grand Touring has in place appropriate physical and managerial procedures to safeguard the information we collect and regularly review our security policies.

10. Insurance
We recommend travelers to take out adequate travel insurance at the time of booking.

11. Contacting us
We value your opinions. If you have comments or questions about our website, company, tours or policies, please email us at info@grandtouring.net or write to us at the following address:

Grand Touring
PO Box 127
Edensor Park, NSW 2176
Australia